FAQs

You will likely have some queries that you would like answered. You can ask us directly by visiting our Contact page. But first, check if your question has already been answered below.

Are your insulation materials available in custom sizes?

Yes, almost all of our products are available in any custom size. We pride ourselves on our ability to provide a bespoke solution for any insulated packaging requirement. Working closely with our manufacturing facility allows us to produce packaging materials that fit your exact needs.

Where are your products manufactured?

All of our insulation products are built in our California-based manufacturing facility, which allows us to be highly flexible and responsive, and produce custom-sized products.

How long will your product keep my shipment cold?

Performance depends upon many factors: The type of IPC insulation you use along with the amount of Gel Packs, but also:

  • Weather conditions and temperature outside (also referred to as ambient temperature.)
  • Temperature and amount (lbs) of preconditioned goods you ship.

Do you ship internationally?

Yes, we ship worldwide. Our compact products are designed with the forethought of efficient transportation.

Can your packaging materials be recycled?

Yes. CooLiner materials may be recycled into other products such as a wood substitute, which may be used for park benches, landscape decking, boat docks, and the like. For example, IPC-type materials have been used to make plastic trays at KFC restaurants in the United States.

See our GreenLiner alternative to foam / styrofoam coolers, view article here

Where can I recycle your packaging materials?

CooLiner materials can be folded, compacted or bundled and sent freight pre-paid to:

Insulated Products Corp
c/o Recycling Program
6623 Washington Blvd.
Commerce CA 90040

Further important information about our materials can be found here.

GreenLiner foam can be 100% recycled at a local collection depot. This reduces landfill waste and is a testament to IPC’s commitment to providing high performance insulation products in a environmentally friendly manner. To find the recycling center nearest you please use this user-friendly link.

What products is your insulation packaging suitable for?

Our range of insulated packaging materials are suitable for the shipment of all temperature-sensitive products. Some of the products and industries we serve include:

Food: meat, poultry, fish, chocolate, ice cream, smoothies, groceries, herbs & plants, meal kits, baby food
Drink: wine, beer, champagne, juices
Pharmaceutical: insulin, IV medicines, blood products, veterinary medicines
Industrial: chemical mixtures, bonding agents, diagnostic reagents
Cleaning & cosmetics: Detergents, shampoo, toothpaste, mouthwash

What forms of payment do you accept?

We provide a range of payment options, including checks, wire payments, and all major credit and debit cards.

Can you provide me with an invoice for my order?

Yes, we can provide a sales invoice on the same day as your order.

Do you charge tax?

Yes, we charge tax as appropriate for state law, and as applicable for the use of the products.

What is your returns policy?

We accept returns for standard-sized products, but custom-made products are non-refundable and cannot be returned.

What’s the best way to ship refrigerated products?

When shipping products that must remain refrigerated during transit, it’s imporant to use effective insulated packaging, such as box liners, pallet covers and insulated pouches, in conjunction with refrigerant gel packs. Take a look at the infographic below for everything you need to know.

We’ve also explained the process in more detail in our How to Ship Refrigerated Products page.

How long do the Refrigerant Gel Packs stay frozen for?

The answer is that GelTech Gel Packs will thaw in accordance with the amount of heat they encounter. The packs are designed to defrost slowly while they gradually absorb heat that surrounds them. Naturally, if there is more heat they will melt faster. So, the factors affecting melting will be:

  • Type of insulated packaging the packs are placed in.
  • The ambient temperatures the packs + insulation encounter.
  • The temperature of adjacent goods (your product).

After 48 hours, GreenLiner arrives 25% cooler

GreenLiner is 75% more space-efficient

Save 75% on shipping costs