You will likely have some queries that you would like answered. You can ask us directly by visiting our Contact page. But first, check if your question has already been answered below.

Are your insulation materials available in custom sizes?

Yes, almost all of our products are available in any custom size. We pride ourselves on our ability to provide a bespoke solution for any insulated packaging requirement. Working closely with our manufacturing facility allows us to produce packaging materials that fit your exact needs.

Where are your products manufactured?

All of our insulation products are built in our California-based manufacturing facility, which allows us to be highly flexible and responsive, and produce custom-sized products.

How long has IPC been in business?

We’ve been providing businesses with reliable insulation solutions since 1999. Our long-term customers are testament to our quality and reliability.

How long will your product keep my shipment cold?

Performance depends upon many factors: The type of IPC insulation you use along with the amount of Gel Packs, but also:

  • Weather conditions and temperature outside (also referred to as ambient temperature.)
  • Temperature and amount (lbs) of preconditioned goods you ship.

Do you ship internationally?

Yes, we ship worldwide. Our compact products are designed with the forethought of efficient transportation.

Can your packaging materials be recycled?

Yes. CooLiner materials may be recycled into other products such as a wood substitute, which may be used for park benches, landscape decking, boat docks, and the like. For example, IPC-type materials have been used to make plastic trays at KFC restaurants in the United States.

See our PopupLiner alternative to foam / styrofoam coolers, view article here

Where can I recycle your packaging materials?

PopupLiner foam can be 100% recycled at a local collection depot. This reduces landfill waste and is a testament to IPC’s commitment to providing high performance insulation products in a environmentally friendly manner. To find the recycling center nearest you please use this user-friendly link.

Can I include my own company logo on the packaging?

Yes, our insulated packaging materials can be branded with your own company logo, allowing your deliveries to remain consistent with your brand image.

What products is your insulation packaging suitable for?

Our range of insulated packaging materials are suitable for the shipment of all temperature-sensitive products. Some of the products and industries we serve include:

Food: meat, poultry, fish, chocolate, ice cream, smoothies, groceries, herbs & plants, meal kits, baby food
Drink: wine, beer, champagne, juices  (view our food packaging products)
Pharmaceutical: insulin, IV medicines, blood products, veterinary medicines
Industrial: chemical mixtures, bonding agents, diagnostic reagents
Cleaning & cosmetics: Detergents, shampoo, toothpaste, mouthwash

What are your insulated packaging materials made of?

Our insulated packaging are made of advanced thermal materials, crafted through 19 years or testing, research and development. We provide numerous different insulation materials, each optimized for use in different circumstances.

What forms of payment do you accept?

We provide a range of payment options, including checks, wire payments, and all major credit and debit cards.

Can you provide me with an invoice for my order?

Yes, we can provide a sales invoice on the same day as your order.

Do you charge tax?

Yes, we charge tax as appropriate for state law, and as applicable for the use of the products.

What is your returns policy?

We accept returns for standard-sized products, but custom-made products are non-refundable and cannot be returned.

What’s the best way to ship refrigerated products?

When shipping products that must remain refrigerated during transit, it’s imporant to use effective insulated packaging, such as box liners, pallet covers and insulated pouches, in conjunction with refrigerant gel packs. Take a look at the infographic below for everything you need to know.

We’ve also explained the process in more detail in our How to Ship Refrigerated Products page.

How long do the Refrigerant Gel Packs stay frozen for?

The answer is that GelTech Gel Packs will thaw in accordance with the amount of heat they encounter. The packs are designed to defrost slowly while they gradually absorb heat that surrounds them. Naturally, if there is more heat they will melt faster. So, the factors affecting melting will be:

  • Type of insulated packaging the packs are placed in.
  • The ambient temperatures the packs + insulation encounter.
  • The temperature of adjacent goods (your product).

After 48 hours, PopupLiner arrives 25% cooler

PopupLiner is 75% more space-efficient

Save 75% on shipping costs